What personal information do we collect?
We may collect some or all of the following personal information when you use our website, contact us through our website, or make or attempt to make an order or purchase:
- your name and contact information including postal address, e-mail address and telephone number;
- details of your order or purchase including delivery instructions or preferences;
- payment method and authorisation details;
- any enquiry or information provided by you in a text field; and
- details of your actions on our website including access to pages and/or files.
Any and all payment transactions are carried out directly between you and our payment processors Stripe Payments Europe Ltd or PayPal (Europe) S.à r.l. et Cie, S.C.A. via a secure encrypted connection. We are not able to access, and we do not handle or store, your credit/debit card number or Paypal password at any time.
How do we use personal information?
We may use your personal information for the following:
- to facilitate your use of our website and the services available through it;
- to process your order or purchase, collect payment, enable you to track you order, arrange delivery, contact you for any reason regarding your order or purchase, and for any after-sale services or support relating to your order or purchase;
- for statistical, accounting or regulatory purposes; and
- to ask you for feedback relating to your order, purchase or experience with our website or brand.
How do we share personal information?
If necessary, we may disclose your personal information for the following reasons:
- to authorised suppliers required to perform services on our behalf that are specific and necessary for your use of our website or ordering or purchasing from us, including but not limited to order fulfillment, delivery, and payment processing; and
- to regulators or law enforcement or other government agencies where the law specifically requires, if required for the prevention or detection of criminal activity, or in connection with product safety, or protection of our customers, staff or our business.